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"Impossible de télécharger les informations d'installations" (pour tous les jeux)

Par Lamas-Ticot#3703 23 Octobre 2019 - 16:54:47
Bonjour,

Voici mon problème :
Il y a 1 mois, lors que j'essayais d'installer Wakfu ou un autre jeu disponible sur l'Ankama Launcher, j'avais un message d'erreur disant: "release.error.cannotGetInstallinformation". Donc j'ai fouillé le forum et j'ai vu que d'autres joueurs avaient, à priori, un problème semblable au miens : https://www.ankama.com/fr/forum/15-bugs/247-resolu-crash-launcher-avant-installation-jeu-cannot-get-release-information.
J'ai constaté plus récemment, que ce message est désormais remplacé par "Impossible de télécharger les informations d'installation. Vérifiez votre connexion internet ou essayez de désactiver la validation des certificats HTTPS dans les parmètres de l'Ankama Launcher.
Par conséquent, étant donné que le post sur le forum mentionnné plus haut et que le nouveau message d'erreur mentionnent l'idée de "désactiver la validation des certificats HTTPS" pour résoudre le problème, j'ai désactivé ces certificats mais malheureusement, cela n'a, semble-t'il, rien changé.
Par ailleurs, j'ai évidemment relancer et réinstaller le launcher à plusieurs reprises sans constater de changement vis-à-vis de mon problème.
N.B. Il me semble avoir lu quelque part sur le forum que désactiver son proxy pourrait résoudre le problème mais je n'en utilise pas.

Cela se produit : Lorsque j'essais d'installer n'importe quel jeu de l'Ankama Launcher (Wakfu, Dofus, Waven, Krosmaga, etc)

Version : Windows 10 Famille

Logs : 

Spoiler (cliquez ici pour afficher le spoil)

    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:03.685Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/36/364f9a36fd5408853b31e52da04ac90c9ed9538f #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/36/364f9a36fd5408853b31e52da04ac90c9ed9538f
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:03.685Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:08.797Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/36/364f9a36fd5408853b31e52da04ac90c9ed9538f #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/36/364f9a36fd5408853b31e52da04ac90c9ed9538f
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:08.798Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:08.822Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/ab/abc37c4c5bcd22e17cae6a12105d662c58570c72 #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/ab/abc37c4c5bcd22e17cae6a12105d662c58570c72
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:08.952Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:09.163Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5 #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:09.204Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95 #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:09.225Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad #2 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:11.605Z - info: service: started server on port 26116
2019-10-23T12:32:11.898Z - info: Geting avatar at  https://avatar.ankama.com/users/72135575.png
2019-10-23T12:32:13.644Z - info: [CHAT] Chat connected
2019-10-23T12:32:13.648Z - info: [CHAT] Chat initialized
2019-10-23T12:32:13.650Z - error: [CHAT] Cannot read message
2019-10-23T12:32:13.650Z - error: [CHAT] Cannot read message
2019-10-23T12:32:13.650Z - error: [CHAT] Protocol may be deprecated
2019-10-23T12:32:13.980Z - error: [CHAT] Cannot read message
2019-10-23T12:32:14.233Z - error: [CHAT] Cannot read message
2019-10-23T12:32:14.233Z - error: [CHAT] Cannot read message
2019-10-23T12:32:16.824Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/ab/abc37c4c5bcd22e17cae6a12105d662c58570c72 #3 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/ab/abc37c4c5bcd22e17cae6a12105d662c58570c72
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:16.954Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d #3 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:17.166Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5 #3 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:17.208Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95 #3 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:17.228Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad #3 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:26.956Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d #4 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:26.956Z - warn: game: cannot update release information FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/2d/2d8d9903300e04c98b4af30e0a63bcdf8429479d
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.167Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5 #4 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.167Z - warn: game: cannot update release information FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/3a/3a77268103f50e630da3be94c26abe31ad2300e5
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.210Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95 #4 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.210Z - warn: game: cannot update release information FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/retro/hashes/49/4998bff6ba76c0decf88f7988a2cb7e7e30a6d95
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.229Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad #4 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:27.229Z - warn: game: cannot update release information FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e0/e00362b1b5d01a5250a59d49518acd38c3e914ad
    at Timeout._onTimeout (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-23T12:32:54.275Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5976jqcXyefzfmI0'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:46:01.708Z - error: [CHAT] Cannot read message
2019-10-23T12:46:01.708Z - error: [CHAT] Cannot read message
2019-10-23T12:46:06.409Z - error: [CHAT] Cannot read message
2019-10-23T12:46:09.145Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-59761OZlGENzbEwS'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:46:14.161Z - error: [CHAT] Cannot read message
2019-10-23T12:46:14.163Z - error: [CHAT] Cannot read message
2019-10-23T12:47:08.122Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-59761Qr1e5nG031Y'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:47:13.489Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5976YY03GYAp9kRF'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:47:22.664Z - error: [CHAT] Cannot read message
2019-10-23T12:47:38.652Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5976XvdR2rPvraR7'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:50:24.218Z - info: appSettings: insecure https = true
2019-10-23T12:50:58.207Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5976afRpvBr0EenA'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T12:52:48.424Z - info: app.exit: code 0
2019-10-23T12:52:48.452Z - info: app.exit: code 0
2019-10-23T12:52:48.460Z - info: updateQueue: remove and stop all updates on quit
2019-10-23T14:00:00.018Z - info: appSettings: insecure https = true
2019-10-23T14:00:00.028Z - info: App ready - version 2.10.20
2019-10-23T14:00:00.029Z - info: Main window opened
2019-10-23T14:00:00.070Z - info: connectivity: setup
2019-10-23T14:00:00.082Z - info: connectivity.isOnline false
2019-10-23T14:00:00.344Z - info: connectivity: navigator-online-changed true
2019-10-23T14:00:00.524Z - info: main: Zaap main window is Ready
2019-10-23T14:00:00.524Z - info: main: primarySetups
2019-10-23T14:00:00.727Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-23T14:00:00.734Z - info: autoLaunch: setting to false
2019-10-23T14:00:02.044Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-23T14:00:11.939Z - info: service: started server on port 26116
2019-10-23T14:00:12.110Z - info: Geting avatar at  https://avatar.ankama.com/users/72135575.png
2019-10-23T14:00:12.721Z - info: [CHAT] Chat connected
2019-10-23T14:00:12.725Z - info: [CHAT] Chat initialized
2019-10-23T14:00:12.752Z - error: [CHAT] Cannot read message
2019-10-23T14:00:12.753Z - error: [CHAT] Cannot read message
2019-10-23T14:00:12.753Z - error: [CHAT] Protocol may be deprecated
2019-10-23T14:00:12.790Z - error: [CHAT] Cannot read message
2019-10-23T14:00:12.818Z - error: [CHAT] Cannot read message
2019-10-23T14:00:12.818Z - error: [CHAT] Cannot read message
2019-10-23T14:00:19.597Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-15464nQPl00wJR9UH'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T14:00:33.595Z - info: app.exit: code 0
2019-10-23T14:00:33.606Z - info: app.exit: code 0
2019-10-23T14:00:33.612Z - info: updateQueue: remove and stop all updates on quit
2019-10-23T14:27:00.658Z - info: appSettings: insecure https = true
2019-10-23T14:27:00.662Z - info: App ready - version 2.10.20
2019-10-23T14:27:00.663Z - info: Main window opened
2019-10-23T14:27:00.703Z - info: connectivity: setup
2019-10-23T14:27:00.712Z - info: connectivity.isOnline false
2019-10-23T14:27:00.907Z - info: connectivity: navigator-online-changed true
2019-10-23T14:27:01.044Z - info: main: Zaap main window is Ready
2019-10-23T14:27:01.044Z - info: main: primarySetups
2019-10-23T14:27:01.203Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-23T14:27:01.208Z - info: autoLaunch: setting to false
2019-10-23T14:27:02.485Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-23T14:27:23.740Z - info: service: started server on port 26116
2019-10-23T14:27:23.975Z - info: Geting avatar at  https://avatar.ankama.com/users/72135575.png
2019-10-23T14:27:24.501Z - info: [CHAT] Chat connected
2019-10-23T14:27:24.505Z - info: [CHAT] Chat initialized
2019-10-23T14:27:24.507Z - error: [CHAT] Cannot read message
2019-10-23T14:27:24.507Z - error: [CHAT] Cannot read message
2019-10-23T14:27:24.508Z - error: [CHAT] Protocol may be deprecated
2019-10-23T14:27:24.571Z - error: [CHAT] Cannot read message
2019-10-23T14:27:24.636Z - error: [CHAT] Cannot read message
2019-10-23T14:27:24.636Z - error: [CHAT] Cannot read message
2019-10-23T14:31:08.842Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-10724Wbn7pZSErTSZ'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
2019-10-23T14:31:19.202Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-10724hzebQfDsgfcy'
    at mkdirSync (fs.js:764:3)
    at fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.fs.mkdirSync (electron/js2c/asar.js:742:16)
    at Object.dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:131:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:130:12)
    at m.repositoryVersion [as getInstallationSize] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1761:71)
    at Object.getRelease [as getInstallInformation] (C:\Users\David\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:233:24)
    at EventEmitter.emit (events.js:200:13)
    at EventEmitter.emit (domain.js:471:20)
    at WebContents. (C:\Users\David\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:347:21)
    at WebContents.emit (events.js:200:13)
    at WebContents.EventEmitter.emit (domain.js:471:20)
    at WebContents.topLevelDomainCallback (domain.js:126:23)
 
Version 2.10.20
1 0
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Réactions 3
[Ankama]Launcher - ANKAMA - 24 Octobre 2019 - 11:45:31
Bonjour,

Merci pour ce retour très clair et complet. Je créé un ticket pour fixer tout ça. 
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Score : 1
Link135#1306 30 Octobre 2019 - 13:08:27
Bonjour j'ai aussi un problème de ce genre quand je veux télécharger un jeu le launcher croit que je n'ai que 613 Octets de disponible mais j'ai 613 GOctets de disponible auriez-vous une réponse ?
0 0
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[Ankama]Launcher - ANKAMA - 31 Octobre 2019 - 12:05:41
Il me semble que ton PC essaye de télécharger le jeu dans un dossier qui n'existe pas :  E:\TEMP\
Le dossier temporaire windows est normalement dans %appData%. Es tu configuré ton PC diféremment ? Tu peux essayer de créer ce dossier pour permettre au launcher de faire le téléchargement correctement.

Pour suivre ton ticket je t'invite à faire une demande auprès du support, le Forum launcher va fermer ce week end.
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