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release.error.cannotGetinstallInformation

Par Yod4-M4ster#3026 15 Octobre 2019 - 11:32:57
Bonjour : message d erreu : release.error.cannotGetinstallInformation
Ankama Launcher : problème répertoire d installation du jeu
message d erreur : release.error.cannotGetinstallInformation
Le Launcher ne veux pas crée le répertoire d installation du jeu
impossible de lancer l installation du jeu 
répertoire non crée au lancement d installation

une solution ??? s.v.p

Cordialement.
1 0
Répondre
Réactions 5
[Ankama]Launcher - ANKAMA - 15 Octobre 2019 - 11:53:17
Bonjour,

Peux tu nous envoyer tes logs dans un spoiler ? Ils sont disponible dans Menu > Reporter un Bug > Copier mes logs
Répondre
Score : 56
Yod4-M4ster#3026 16 Octobre 2019 - 16:09:24
impossible d ajouter mes logs dans la conversations.
du moins je ni parviens pas.
Cordialement 
0 0
Score : 130
LarsNyupin#2796 17 Octobre 2019 - 14:39:00
Bonjour,

Ayant le même code d'erreur, je me permet de vous transmettre mes logs.

Spoiler (cliquez ici pour afficher le spoil)

    at d. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:361:34)
    at Array.forEach ()
    at d.gameUid [as parseRepositoryData] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:320:24)
    at error (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:267:32)
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:136:16
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:57:14
    at FSReqCallback.oncomplete (fs.js:153:23)
2019-10-16T13:11:30.352Z - error: Failed to load release file C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json: ENOENT: no such file or directory, open 'C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json'
    at Object.openSync (original-fs.js:447:3)
    at Object.readFileSync (original-fs.js:349:35)
    at modules [as loadFromDisk] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:348:12)
    at m.updateManager [as setup] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:159:8)
    at u.setup [as createRelease] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
    at createRelease (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
    at Array.forEach ()
    at u.forEach [as update] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
    at d.filepath [as createGame] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:470:17)
    at this (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:362:24)
    at Object.platform [as run] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\helpers.js:24:10)
    at d. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:361:34)
    at Array.forEach ()
    at d.gameUid [as parseRepositoryData] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:320:24)
    at error (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:267:32)
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:136:16
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:57:14
    at FSReqCallback.oncomplete (fs.js:153:23)
2019-10-16T13:11:30.383Z - error: Failed to load release file C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json: ENOENT: no such file or directory, open 'C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\groub\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json'
    at Object.openSync (original-fs.js:447:3)
    at Object.readFileSync (original-fs.js:349:35)
    at modules [as loadFromDisk] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:348:12)
    at m.updateManager [as setup] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:159:8)
    at u.setup [as createRelease] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
    at createRelease (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
    at Array.forEach ()
    at u.forEach [as update] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
    at d.filepath [as createGame] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:470:17)
    at this (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:362:24)
    at Object.platform [as run] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\helpers.js:24:10)
    at d. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:361:34)
    at Array.forEach ()
    at d.gameUid [as parseRepositoryData] (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:320:24)
    at error (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:267:32)
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:136:16
    at C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:57:14
    at FSReqCallback.oncomplete (fs.js:153:23)
2019-10-16T13:11:30.605Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.605Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:30.646Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.646Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:30.651Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.651Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:30.676Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.676Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:30.679Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.679Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:30.819Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:30.824Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:32.662Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/3f/3fc118ff4d2036a31728b34506f4bb7b0d526fca #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/3f/3fc118ff4d2036a31728b34506f4bb7b0d526fca
    at Timeout._onTimeout (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-16T13:11:32.665Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/a8/a80438ae2aee236808d725efdf96d05bd087ee42 #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/a8/a80438ae2aee236808d725efdf96d05bd087ee42
    at Timeout._onTimeout (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-16T13:11:32.666Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/5f/5f86c751706907fbd7af1ee9aa03afe9794f51ab #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/5f/5f86c751706907fbd7af1ee9aa03afe9794f51ab
    at Timeout._onTimeout (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-16T13:11:32.667Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/5d/5d5482b959f11676af4ab623144a69e498fc9fc8 #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/waven/hashes/5d/5d5482b959f11676af4ab623144a69e498fc9fc8
    at Timeout._onTimeout (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)
2019-10-16T13:11:32.711Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:11:32.711Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:11:49.738Z - info: service: started server on port 26116
2019-10-16T13:11:49.918Z - info: Geting avatar at  https://avatar.ankama.com/users/96883828.png
2019-10-16T13:11:50.945Z - info: [CHAT] Chat connected
2019-10-16T13:11:50.952Z - info: [CHAT] Chat initialized
2019-10-16T13:11:50.954Z - error: [CHAT] Cannot read message
2019-10-16T13:11:50.955Z - error: [CHAT] Cannot read message
2019-10-16T13:11:50.955Z - error: [CHAT] Protocol may be deprecated
2019-10-16T13:11:50.971Z - error: [CHAT] Cannot read message
2019-10-16T13:11:50.987Z - error: [CHAT] Cannot read message
2019-10-16T13:11:50.988Z - error: [CHAT] Cannot read message
2019-10-16T13:12:01.913Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:12:01.913Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:12:01.932Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/ee/ee6eff6a8a7f8f139f2aecf3437b2057965fa7c2 failed, reason: write EPROTO 1526164648:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-16T13:12:47.730Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:12:47.730Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:12:47.763Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/ee/ee6eff6a8a7f8f139f2aecf3437b2057965fa7c2 failed, reason: write EPROTO 1526164648:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-16T13:12:54.312Z - info: app.exit: code 0
2019-10-16T13:12:54.347Z - info: app.exit: code 0
2019-10-16T13:12:54.366Z - info: updateQueue: remove and stop all updates on quit
2019-10-16T13:15:47.131Z - info: App ready - version 2.10.17
2019-10-16T13:15:49.063Z - info: Main window opened
2019-10-16T13:15:49.127Z - info: connectivity: setup
2019-10-16T13:15:49.144Z - info: connectivity.isOnline false
2019-10-16T13:15:51.406Z - info: connectivity: navigator-online-changed true
2019-10-16T13:15:52.086Z - info: main: primarySetups
2019-10-16T13:15:52.417Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-16T13:15:52.426Z - info: autoLaunch: setting to false
2019-10-16T13:15:52.812Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-16T13:15:52.900Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.900Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.918Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.918Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.922Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.922Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.925Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.925Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.927Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.927Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.930Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:52.930Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:52.951Z - info: service: started server on port 26116
2019-10-16T13:15:53.038Z - info: Geting avatar at  https://avatar.ankama.com/users/96883828.png
2019-10-16T13:15:54.207Z - info: [CHAT] Chat connected
2019-10-16T13:15:54.214Z - info: [CHAT] Chat initialized
2019-10-16T13:15:54.216Z - error: [CHAT] Cannot read message
2019-10-16T13:15:54.217Z - error: [CHAT] Cannot read message
2019-10-16T13:15:54.217Z - error: [CHAT] Protocol may be deprecated
2019-10-16T13:15:54.235Z - error: [CHAT] Cannot read message
2019-10-16T13:15:54.256Z - error: [CHAT] Cannot read message
2019-10-16T13:15:54.257Z - error: [CHAT] Cannot read message
2019-10-16T13:15:56.930Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-16T13:15:56.931Z - info: downloadFragment: configuration - concurrency = 6
2019-10-16T13:15:56.958Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/ee/ee6eff6a8a7f8f139f2aecf3437b2057965fa7c2 failed, reason: write EPROTO 1099926776:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-16T13:51:02.345Z - info: app.exit: code 0
2019-10-16T13:51:02.414Z - info: app.exit: code 0
2019-10-16T13:51:02.430Z - info: updateQueue: remove and stop all updates on quit
2019-10-17T12:33:32.886Z - info: App ready - version 2.10.17
2019-10-17T12:33:34.730Z - info: Main window opened
2019-10-17T12:33:34.824Z - info: connectivity: setup
2019-10-17T12:33:34.857Z - info: connectivity.isOnline false
2019-10-17T12:33:37.030Z - info: connectivity: navigator-online-changed true
2019-10-17T12:33:37.622Z - info: main: primarySetups
2019-10-17T12:33:37.951Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-17T12:33:37.961Z - info: autoLaunch: setting to false
2019-10-17T12:33:38.850Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-17T12:33:38.851Z - info: updateQueue: autoUpdate download started, checkPauseState
2019-10-17T12:33:38.851Z - info: autoUpdater: An update is available
2019-10-17T12:33:38.917Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.917Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:38.951Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.951Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:38.960Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.960Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:38.977Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.978Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:38.980Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.980Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:38.984Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:38.984Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:39.552Z - info: Geting avatar at  https://avatar.ankama.com/users/96883828.png
2019-10-17T12:33:42.709Z - info: service: started server on port 26116
2019-10-17T12:33:44.396Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:33:44.396Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:33:44.420Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/ee/ee6eff6a8a7f8f139f2aecf3437b2057965fa7c2 failed, reason: write EPROTO 1266367256:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-17T12:33:47.398Z - info: autoUpdater: an update has been downloaded and is ready for install
2019-10-17T12:33:47.399Z - info: autoUpdater: ask user to restart
2019-10-17T12:33:49.997Z - info: [CHAT] Chat connected
2019-10-17T12:33:50.002Z - info: [CHAT] Chat initialized
2019-10-17T12:33:50.026Z - error: [CHAT] Cannot read message
2019-10-17T12:33:50.027Z - error: [CHAT] Cannot read message
2019-10-17T12:33:50.027Z - error: [CHAT] Protocol may be deprecated
2019-10-17T12:33:50.028Z - error: [CHAT] Cannot read message
2019-10-17T12:33:50.038Z - error: [CHAT] Cannot read message
2019-10-17T12:33:50.038Z - error: [CHAT] Cannot read message
2019-10-17T12:33:51.086Z - info: autoUpdater: user has asked for a quit and install
2019-10-17T12:33:51.796Z - info: app.exit: code 0
2019-10-17T12:33:51.871Z - info: updateQueue: remove and stop all updates on quit
2019-10-17T12:33:51.883Z - info: autoUpdater: user has asked for a quit and install
2019-10-17T12:34:04.697Z - info: App ready - version 2.10.18
2019-10-17T12:34:04.700Z - info: Main window opened
2019-10-17T12:34:04.767Z - info: connectivity: setup
2019-10-17T12:34:04.782Z - info: connectivity.isOnline false
2019-10-17T12:34:07.878Z - info: connectivity: navigator-online-changed true
2019-10-17T12:34:08.523Z - info: main: Zaap main window is Ready
2019-10-17T12:34:08.523Z - info: main: primarySetups
2019-10-17T12:34:08.749Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-17T12:34:08.756Z - info: autoLaunch: setting to false
2019-10-17T12:34:09.081Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-17T12:34:09.136Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.137Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.168Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.168Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.176Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.176Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.178Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.179Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.182Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.182Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.185Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:09.185Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:09.308Z - info: service: started server on port 26116
2019-10-17T12:34:09.393Z - info: Geting avatar at  https://avatar.ankama.com/users/96883828.png
2019-10-17T12:34:10.296Z - info: [CHAT] Chat connected
2019-10-17T12:34:10.303Z - info: [CHAT] Chat initialized
2019-10-17T12:34:10.305Z - error: [CHAT] Cannot read message
2019-10-17T12:34:10.305Z - error: [CHAT] Cannot read message
2019-10-17T12:34:10.306Z - error: [CHAT] Protocol may be deprecated
2019-10-17T12:34:10.324Z - error: [CHAT] Cannot read message
2019-10-17T12:34:10.340Z - error: [CHAT] Cannot read message
2019-10-17T12:34:10.340Z - error: [CHAT] Cannot read message
2019-10-17T12:34:41.767Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:34:41.767Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:34:41.836Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/ee/ee6eff6a8a7f8f139f2aecf3437b2057965fa7c2 failed, reason: write EPROTO 2960442088:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-17T12:35:08.914Z - warn: settings: invalid downloadConcurrency, use 6
2019-10-17T12:35:08.915Z - info: downloadFragment: configuration - concurrency = 6
2019-10-17T12:35:08.931Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009 failed, reason: write EPROTO 2960442088:error:100000f0:SSL routines:OPENSSL_internal:UNSUPPORTED_PROTOCOL:../../third_party/boringssl/src/ssl/handshake_client.cc:568:

    at ClientRequest. (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at errorOrDestroy (internal/streams/destroy.js:107:12)
    at onwriteError (_stream_writable.js:438:5)
    at onwrite (_stream_writable.js:459:5)
    at internal/streams/destroy.js:49:7
    at TLSSocket.Socket._destroy (net.js:593:3)
    at TLSSocket.destroy (internal/streams/destroy.js:37:8)
    at WriteWrap.onWriteComplete [as oncomplete] (internal/stream_base_commons.js:84:12)
2019-10-17T12:35:10.987Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/cytrus.json
    at Timeout._onTimeout (C:\Users\groub\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
    at listOnTimeout (internal/timers.js:531:17)
    at processTimers (internal/timers.js:475:7)

Lars
1 0
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Score : 130
LarsNyupin#2796 18 Octobre 2019 - 11:01:13
Bonjour,

Bon, apparemment, en changeant de connexion (avec proxy -> sans proxy) le problème d'installation s'est résolu.
En espérant que ça s'arrange pour prendendelagraine.

Lars,
0 0
[Ankama]Launcher - ANKAMA - 21 Octobre 2019 - 14:18:55
Bonjour,

Je ne peux pas t'aider si je n'ai pas tes logs, mais je peux toujours te proposer quelques solutions à l'aveugle :
Nous avons certains cas de certificats non reconnus, tu peux essayer de cocher l'option "Désactiver la validation des certificats HTTPS" pour voir si ça résout ton problème ! 
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