Déconnexion (environ 10 minutes après mettre connecté et ou re-connecté),

Par gotenks55#9819 29 Septembre 2019 - 17:04:47

Bonjour, j'ai un soucis concernant le jeu Dofus. En effet, j'arrive à me connecter rapidement sur le jeu mais passer 10 minutes mon compte déconnecte tout seul.

Inutile de vous dire qu'il est impossible d'y prendre du plaisir. J'ai déjà parlé à [Asthenis] qui ma conseillé, si le problème persistait, d'en faire un sujet sur le forum en faisant par si possible des logs disponibles dans les options.

Seulement lorsque je veux afficher les logs je constate que mon dossier est vide. Donc si quelqu'un a une solution je suis preneur:

(évidemment, j'ai téléchargé, des dizaines de fois, le launcher ainsi que Dofus sans succès).

Bien cordialement.

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[Ankama]Launcher - ANKAMA - 30 Septembre 2019 - 13:54:49

Bonjour,

C'est ta session Dofus ou ta session Launcher qui se fait déconnecter ?
Le launcher ne crash pas ?
Quelle est ta config ?

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Score : 79

gotenks55#9819 30 Septembre 2019 - 21:06:23

C'est ma session Dofus qui crash. Pour faire simple, je lance mon jeu, le jeu est stable 10 minutes puis crash, pour autant ma connexion est très bonne en jeu. Du coup je dois toujours me reconnecter, le launcher ne semble pas crash non. Euh je sais absolument rien sur ma config je sais que j'ai un PC Acer qui fait tourner Windows 10 j'ai télécharger flash et Java au cas ou. Cependant, à noté que j'ai reboot mon ordi il y a peu, depuis impossible de faire tourner dofus plus de 25 minutes. Bien qu'avant; je fesais tourner dofus sans soucis. ( J'ai la fibre, je doute que cela soit dû à ma connexion, j'ai tenté mainte et mainte fois je re télécharger le jeu, ou de réparer le launcher, le problème reste le même. Je fait tourner des jeux plus puissants pour ne citer que GuildWar 2)

J'espère sincèrement que vous allez pouvoir m'aider ça fait environ 10 jours que j'ai ce problème du coup j'ai temporairement arrêter d'y jouer.

Bien cordialement.

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[Ankama]Launcher - ANKAMA - 14 Octobre 2019 - 11:33:02

Salut, je transmet ce bug à l'équipe de jeu du coup, vu que c'est pas un bug lié au launcher.

Je copie les logs que tu nous a fourni ici :

Spoiler (cliquez ici pour afficher le spoil)

2019-09-26T07:21:06.008Z - info: App ready - version 2.10.8
2019-09-26T07:21:06.011Z - info: Main window opened
2019-09-26T07:21:07.274Z - info: connectivity: navigator-online-changed true
2019-09-26T07:21:07.309Z - info: connectivity: we are now online
2019-09-26T07:21:08.385Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-09-26T07:21:08.665Z - info: autoLaunch: setting to false
2019-09-26T07:21:09.147Z - warn: Failed to load local repository file: Error: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\repositories.json'
2019-09-26T07:21:11.150Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json #1 FetchError: network timeout at: https://ankama.akamaized.net/zaap/cytrus/cytrus.json
at Timeout.setTimeout (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1338:16)
at ontimeout (timers.js:427:11)
at tryOnTimeout (timers.js:289:5)
at listOnTimeout (timers.js:252:5)
at Timer.processTimers (timers.js:212:10)
2019-09-26T07:21:11.775Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-09-26T07:21:13.046Z - error: Failed to load release file C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json'
at Object.fs.openSync (original-fs.js:577:3)
at Object.fs.readFileSync (original-fs.js:483:33)
at m.filepath [as loadFromDisk] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:359:49)
at m.info [as setup] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:167:12)
at u.setup [as createRelease] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
at createRelease (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
at Array.forEach ()
at u.forEach [as update] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
at d.callback [as createGame] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:494:79)
at gameUid (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:45)
at Object.RELEASE_INFOS_FILENAME [as run] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\common\pathHelper.js:10:9)
at d.markGameAsRemoved (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:27)
at Array.forEach ()
at d.meta [as parseRepositoryData] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:340:7)
at LOCAL_PLATFORM (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:296:9)
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:111:16
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:45:10
at FSReqWrap.oncomplete (fs.js:169:20)
2019-09-26T07:21:13.072Z - error: Failed to load release file C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json'
at Object.fs.openSync (original-fs.js:577:3)
at Object.fs.readFileSync (original-fs.js:483:33)
at m.filepath [as loadFromDisk] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:359:49)
at m.info [as setup] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:167:12)
at u.setup [as createRelease] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
at createRelease (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
at Array.forEach ()
at u.forEach [as update] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
at d.callback [as createGame] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:494:79)
at gameUid (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:45)
at Object.RELEASE_INFOS_FILENAME [as run] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\common\pathHelper.js:10:9)
at d.markGameAsRemoved (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:27)
at Array.forEach ()
at d.meta [as parseRepositoryData] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:340:7)
at LOCAL_PLATFORM (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:296:9)
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:111:16
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:45:10
at FSReqWrap.oncomplete (fs.js:169:20)
2019-09-26T07:21:13.093Z - error: Failed to load release file C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\retro\main\release.json: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\retro\main\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\retro\main\release.json'
at Object.fs.openSync (original-fs.js:577:3)
at Object.fs.readFileSync (original-fs.js:483:33)
at m.filepath [as loadFromDisk] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:359:49)
at m.info [as setup] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:167:12)
at u.setup [as createRelease] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
at createRelease (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
at Array.forEach ()
at u.forEach [as update] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
at d.callback [as createGame] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:494:79)
at gameUid (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:45)
at Object.RELEASE_INFOS_FILENAME [as run] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\common\pathHelper.js:10:9)
at d.markGameAsRemoved (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:27)
at Array.forEach ()
at d.meta [as parseRepositoryData] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:340:7)
at LOCAL_PLATFORM (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:296:9)
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:111:16
at C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\node_modules\graceful-fs\graceful-fs.js:45:10
at FSReqWrap.oncomplete (fs.js:169:20)
2019-09-26T07:21:13.129Z - error: Failed to load release file C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json' Error: ENOENT: no such file or directory, open 'C:\Users\BRAHIM\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json'
at Object.fs.openSync (original-fs.js:577:3)
at Object.fs.readFileSync (original-fs.js:483:33)
at m.filepath [as loadFromDisk] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:359:49)
at m.info [as setup] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:167:12)
at u.setup [as createRelease] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:227:19)
at createRelease (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:139:12)
at Array.forEach ()
at u.forEach [as update] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\game.js:134:25)
at d.callback [as createGame] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:494:79)
at gameUid (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:45)
at Object.RELEASE_INFOS_FILENAME [as run] (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\common\pathHelper.js:10:9)
at d.markGameAsRemoved (C:\Users\BRAHIM\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\registry.js:367:27)
at Array.forEach ()

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Forum Ankama

Déconnexion (environ 10 minutes après mettre connecté et ou re-connecté),