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Forum Ankama

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Trackers Ankama

Crash du launcher avant l'installation d'un jeu "Cannot Get Release information"

Par Les-flutoxien 17 Août 2019 - 12:16:56

Bonjour,

Spoiler (cliquez ici pour afficher le spoil)

2019-08-17T10:10:11.671Z - info: App ready - version 2.9.25
2019-08-17T10:10:11.673Z - info: Main window opened
2019-08-17T10:10:11.768Z - info: connectivity: we are now online
2019-08-17T10:10:12.735Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-08-17T10:10:12.905Z - info: autoLaunch: setting to false
2019-08-17T10:10:13.314Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-08-17T10:10:17.578Z - info: service: started server on port 26116
2019-08-17T10:10:18.835Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5304rQ2tzQu1CEVD'
    at fs.mkdirSync (fs.js:872:3)
    at Object.fs.mkdirSync (ELECTRON_ASAR.js:727:16)
    at Object.dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:127:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:126:12)
    at m.version [as getInstallationSize] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1752:71)
    at Object.requiredSpace [as getInstallInformation] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:243:9)
    at EventEmitter.emit (events.js:182:13)
    at EventEmitter.emit (domain.js:442:20)
    at WebContents. (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:293:13)
    at WebContents.emit (events.js:182:13)
    at WebContents.EventEmitter.emit (domain.js:442:20)
    at WebContents.topLevelDomainCallback (domain.js:121:23)
2019-08-17T10:10:24.906Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\waven\.release.infos.json'
2019-08-17T10:10:24.908Z - warn: Could not load game configuration: ENOENT: no such file or directory, open 'C:\waven\zaap.yml'
2019-08-17T10:10:24.974Z - info: No configuration defined, using default 
{ executable: 'zaap-start',
  arguments: [],
  env: {},
  fragments: [ 'main' ],
  maxInstances: 1,
  hooks: {},
  settings: [],
  checkConfiguration: false,
  licensesFolder: false,
  waitLaunchDuringStartSeries: false }
2019-08-17T10:10:24.974Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\waven\.release.infos.json'
2019-08-17T10:10:24.974Z - info: ReleaseUpdateManager: createUpdate waven main
2019-08-17T10:10:24.976Z - error: A fatal error occurred (unhandled rejection) Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-5304uVrO82KajGqt'
    at fs.mkdirSync (fs.js:872:3)
    at Object.fs.mkdirSync (ELECTRON_ASAR.js:727:16)
    at Object.dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:127:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:126:12)
    at m.version [as getInstallationSize] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1752:71)
    at m.require [as hasEnoughSpaceToInstall] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseErrors.js:3:5)
    at m.install (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1230:7)
    at Object.remoteCommunicationChannels [as install] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:345:27)
    at EventEmitter.emit (events.js:182:13)
    at EventEmitter.emit (domain.js:442:20)
    at WebContents. (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:284:13)
    at WebContents.emit (events.js:182:13)
    at WebContents.EventEmitter.emit (domain.js:442:20)
    at WebContents.topLevelDomainCallback (domain.js:121:23)
2019-08-17T10:10:24.993Z - error: Sending error data to sentry, event id: fb0499c5735f46999737d21a78a1779d
2019-08-17T10:10:25.686Z - error: Exiting application because a fatal error has occured
2019-08-17T10:10:25.693Z - info: app.exit: code 1
2019-08-17T10:10:25.714Z - info: updateQueue: remove and stop all updates on quit
2019-08-17T10:10:29.351Z - info: App ready - version 2.9.25
2019-08-17T10:10:29.376Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-08-17T10:10:29.992Z - info: Main window opened
2019-08-17T10:10:30.087Z - info: connectivity: we are now online
2019-08-17T10:10:30.846Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-08-17T10:10:30.851Z - info: autoLaunch: setting to false
2019-08-17T10:10:35.825Z - info: service: started server on port 26116
2019-08-17T10:10:37.427Z - error: releaseIpcManager: cannot get installation size Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-11084kEVw5XLezL5Q'
    at fs.mkdirSync (fs.js:872:3)
    at Object.fs.mkdirSync (ELECTRON_ASAR.js:727:16)
    at Object.dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:127:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:126:12)
    at m.version [as getInstallationSize] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1752:71)
    at Object.requiredSpace [as getInstallInformation] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:243:9)
    at EventEmitter.emit (events.js:182:13)
    at EventEmitter.emit (domain.js:442:20)
    at WebContents. (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:293:13)
    at WebContents.emit (events.js:182:13)
    at WebContents.EventEmitter.emit (domain.js:442:20)
    at WebContents.topLevelDomainCallback (domain.js:121:23)
2019-08-17T10:10:42.940Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'E:\waven\.release.infos.json'
2019-08-17T10:10:42.942Z - warn: Could not load game configuration: ENOENT: no such file or directory, open 'E:\waven\zaap.yml'
2019-08-17T10:10:43.005Z - info: No configuration defined, using default 
{ executable: 'zaap-start',
  arguments: [],
  env: {},
  fragments: [ 'main' ],
  maxInstances: 1,
  hooks: {},
  settings: [],
  checkConfiguration: false,
  licensesFolder: false,
  waitLaunchDuringStartSeries: false }
2019-08-17T10:10:43.005Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'E:\waven\.release.infos.json'
2019-08-17T10:10:43.005Z - info: ReleaseUpdateManager: createUpdate waven main
2019-08-17T10:10:43.006Z - error: A fatal error occurred (unhandled rejection) Error: ENOENT: no such file or directory, mkdir 'E:\TEMP\tmp-11084hrRfqmPjiSs2'
    at fs.mkdirSync (fs.js:872:3)
    at Object.fs.mkdirSync (ELECTRON_ASAR.js:727:16)
    at Object.dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\node_modules\tmp\lib\tmp.js:357:6)
    at dirSync (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:127:31)
    at new Promise ()
    at e.exports.loadConfigurationInTempFolder (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseUpdateManager.js:126:12)
    at m.version [as getInstallationSize] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1752:71)
    at m.require [as hasEnoughSpaceToInstall] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseErrors.js:3:5)
    at m.install (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\release.js:1230:7)
    at Object.remoteCommunicationChannels [as install] (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\games\releaseIpcManager.js:345:27)
    at EventEmitter.emit (events.js:182:13)
    at EventEmitter.emit (domain.js:442:20)
    at WebContents. (C:\Users\Quentin Loison\AppData\Local\Programs\zaap\resources\electron.asar\browser\api\web-contents.js:284:13)
    at WebContents.emit (events.js:182:13)
    at WebContents.EventEmitter.emit (domain.js:442:20)
    at WebContents.topLevelDomainCallback (domain.js:121:23)
2019-08-17T10:10:43.024Z - error: Sending error data to sentry, event id: 40a0bb0c180c4a8cb35e889469b54e78
2019-08-17T10:10:43.726Z - error: Exiting application because a fatal error has occured
2019-08-17T10:10:43.740Z - info: app.exit: code 1
2019-08-17T10:10:43.760Z - info: updateQueue: remove and stop all updates on quit
2019-08-17T10:10:45.810Z - info: App ready - version 2.9.25
2019-08-17T10:10:45.836Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-08-17T10:10:46.397Z - info: Main window opened
2019-08-17T10:10:46.494Z - info: connectivity: we are now online
2019-08-17T10:10:47.208Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-08-17T10:10:47.214Z - info: autoLaunch: setting to false
2019-08-17T10:10:51.679Z - info: service: started server on port 26116
 
Mon problème se résume à : 
- Je lance Ankama Launcher
- Je me connecte
- Je lance l'installation d'un jeu ( peu importe lequel ) 
- Il me dit "release.error.cannotGetInstallInformation" 
- Je met un chemin d'installation
- Je clique sur installer
- Ankama launcher crash ou se ferme
 
Voilou, j'ai essayé de fouiller littéralement partout dans le forum, j'ai essayé quelques solutions qui se rapprochait plus ou moins de mon problèmes mais que néni, rien ne fonctionne..

Merci de bien vouloir m'aider s'il vous plait, je commence à détester ce launcher de mort, ma tristesse est que Waven est lié à ce launcher et qu'on est obligé de passer par lui.. SUPER.. Un jeu en alpha, lancé par un launcher en alpha, faut vraiment aimer les bugs pour avoir des idées aussi sordide.. 
0 0
Réactions 3

Bonjour,

Ton bug semble lié à une version corrompue de Waven, peux tu réessayer et nous dire si tu as toujours le problème ?

Score : 26

S'il vous plait j'ai toujours besoin d'aide

0 0
Score : 26

J'ai réessayé j'ai toujours le même problème, je pense pas que ça vienne du jeu waven mais je pense que ça vient du launcher parce que ce bug survient également quand je veux installer Dofus ou les autres jeux.. 

Toujours pas de résolution proposé... ? Superbe.. 

0 0
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