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Impossible d'intaller le jeu

Par roventtah 21 Mai 2019 - 23:28:21

Bonjour,

Je cherche a installer Dofus via le Launcher Ankama, mais lorsque j'essaie d'appuyer sur le bouton d'installation et que je sélectionne le lieu d'installation, un message d'erreur s'affiche : "unable to verify the first certificate."

J'obtiens alors dans les logs :
2019-05-21T21:22:29.591Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009 failed, reason: unable to verify the first certificate
    at ClientRequest.req.on.err (C:\Users\Corentin\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:182:13)
    at ClientRequest.EventEmitter.emit (domain.js:442:20)
    at TLSSocket.socketErrorListener (_http_client.js:382:9)
    at TLSSocket.emit (events.js:182:13)
    at TLSSocket.EventEmitter.emit (domain.js:442:20)
    at emitErrorNT (internal/streams/destroy.js:82:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:50:3)
    at process._tickCallback (internal/process/next_tick.js:63:19)

Merci d'avance pour vos réponses !

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Réactions 5

Bonjour,

As-tu toujours le problème ?
Si oui, peux tu essayer d'accéder directement à l'url (via un navigateur classique) : 
https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009

Si tu n'arrives pas a y accéder tu as surement un problème de certificat sur ton ordinateur. Sinon on va avoir besoin de plus de détail sur ton contexte (Type de système d'exploitation, type de connexion, logs en entiers)

Score : 17

Bonjour,

j'ai le même problème ; mon launcher n'as aucun bug graphique cependant pour tous les jeu disponible via le launcher, il m'est impossible de les installer car lorsque je clique sur "installer" on me demande de selectionner l'endroit ou je veux qu'il soit entreposer puis il y a la même erreur que roventtah et le logiciel ce ferme...
J'ai déjà essayé de ré-installer, redémarrer mon laptop, ai verifié si d'autre compte marcher mais non. NADA <_<

Je vous aurais bien envoyer mon logs mais je ne sais pas comment  faire. Si vous en avez besoin n'hesitez pas à m'indiquer comment vous l'envoyer.
Merci d'avancehappy
 

0 0

Bonjour,

Je me permet de réup le sujet, un collègue a rencontré ce bug sur LINUX.
Quels sont vos environnements à vous ?

Score : 2

Bonjour je rencontre le même problème sur Windows 10. Je peux accéder à l'url depuis mon pc pas de soucis, par contre impossible du coup d'installer le jeu depuis le launcher (au moment d'installer le jeu j'ai l'erreur suivante : release.error.cannotGetInstallInformation)

Voici mes logs :
2019-10-09T11:49:27.841Z - info: main: primarySetups
2019-10-09T11:49:28.327Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-09T11:49:28.343Z - info: autoLaunch: setting to false
2019-10-09T11:49:29.246Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.285Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.293Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.298Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.307Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.315Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:29.672Z - info: service: started server on port 26116
2019-10-09T11:49:29.874Z - info: Geting avatar at  https://avatar.ankama.com/users/65290635.png
2019-10-09T11:49:30.124Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-09T11:49:30.137Z - info: [CHAT] chat socket connected to server
2019-10-09T11:49:31.088Z - info: [CHAT] Chat connected
2019-10-09T11:49:31.096Z - info: [CHAT] Chat initialized
2019-10-09T11:49:31.101Z - error: [CHAT] Message NOT HANDLED e 
{ userId: { low: 65290635, high: 0, unsigned: false } }
2019-10-09T11:49:31.102Z - error: [CHAT] Message NOT HANDLED e 
{ userId: { low: 65290635, high: 0, unsigned: false } }
2019-10-09T11:49:31.391Z - error: [CHAT] Protocol may be deprecated TypeError: Cannot read property 'decode' of undefined
    at Object.decode (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\protocol\codec.js:22:28)
    at e.exports.decode [as _handle] (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\connect.js:204:35)
    at TLSSocket._handle (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\connect.js:83:18)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at addChunk (_stream_readable.js:294:12)
    at readableAddChunk (_stream_readable.js:275:11)
    at TLSSocket.Readable.push (_stream_readable.js:210:10)
    at TLSWrap.onStreamRead (internal/stream_base_commons.js:166:17)
2019-10-09T11:49:31.392Z - error: [CHAT] Could not decode frame 
{
  event: {
    id: -343393831,
    data: { '0': 8, '1': 139, '2': 131, '3': 145, '4': 31 }
  }
}
2019-10-09T11:49:31.392Z - error: [CHAT] Message with no type
2019-10-09T11:49:31.393Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:31.394Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:31.395Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:36.418Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:36.555Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009 failed, reason: unable to get local issuer certificate
    at ClientRequest. (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at processTicksAndRejections (internal/process/task_queues.js:84:9)
2019-10-09T11:49:40.642Z - info: app.exit: code 0
2019-10-09T11:49:40.673Z - info: app.exit: code 0
2019-10-09T11:49:40.693Z - info: updateQueue: remove and stop all updates on quit
2019-10-09T11:49:44.592Z - info: App ready - version 2.10.14
2019-10-09T11:49:44.759Z - info: Main window opened
2019-10-09T11:49:44.938Z - info: connectivity: setup
2019-10-09T11:49:44.964Z - info: connectivity.isOnline false
2019-10-09T11:49:45.535Z - info: connectivity: navigator-online-changed true
2019-10-09T11:49:45.598Z - info: connectivity: we are now online
2019-10-09T11:49:46.269Z - info: main: primarySetups
2019-10-09T11:49:46.609Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-09T11:49:46.619Z - info: autoLaunch: setting to false
2019-10-09T11:49:47.552Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.570Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.935Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.942Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.948Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.954Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:47.959Z - info: service: started server on port 26116
2019-10-09T11:49:48.222Z - info: Geting avatar at  https://avatar.ankama.com/users/65290635.png
2019-10-09T11:49:48.453Z - info: [CHAT] chat socket connected to server
2019-10-09T11:49:48.692Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-10-09T11:49:49.914Z - info: [CHAT] Chat connected
2019-10-09T11:49:49.923Z - info: [CHAT] Chat initialized
2019-10-09T11:49:49.925Z - error: [CHAT] Message NOT HANDLED e 
{ userId: { low: 65290635, high: 0, unsigned: false } }
2019-10-09T11:49:49.927Z - error: [CHAT] Message NOT HANDLED e 
{ userId: { low: 65290635, high: 0, unsigned: false } }
2019-10-09T11:49:50.233Z - error: [CHAT] Protocol may be deprecated TypeError: Cannot read property 'decode' of undefined
    at Object.decode (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\protocol\codec.js:22:28)
    at e.exports.decode [as _handle] (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\connect.js:204:35)
    at TLSSocket._handle (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\webpack:\src\main\chat\connect.js:83:18)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at addChunk (_stream_readable.js:294:12)
    at readableAddChunk (_stream_readable.js:275:11)
    at TLSSocket.Readable.push (_stream_readable.js:210:10)
    at TLSWrap.onStreamRead (internal/stream_base_commons.js:166:17)
2019-10-09T11:49:50.234Z - error: [CHAT] Could not decode frame 
{
  event: {
    id: -343393831,
    data: { '0': 8, '1': 139, '2': 131, '3': 145, '4': 31 }
  }
}
2019-10-09T11:49:50.234Z - error: [CHAT] Message with no type
2019-10-09T11:49:50.236Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:50.283Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:50.284Z - error: [CHAT] Message NOT HANDLED e 
{ values: [] }
2019-10-09T11:49:56.040Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:49:56.263Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009 failed, reason: unable to get local issuer certificate
    at ClientRequest. (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at processTicksAndRejections (internal/process/task_queues.js:84:9)
2019-10-09T11:51:49.849Z - info: [CHAT] socket ended
2019-10-09T11:51:49.850Z - info: [CHAT] socket closed, chat disconnected
2019-10-09T11:51:49.850Z - warn: [CHAT] socket connection timeout, must manually reconnect
2019-10-09T11:54:16.696Z - info: downloadFragment: configuration - concurrency = 6
2019-10-09T11:54:16.814Z - error: releaseIpcManager: cannot get installation size FetchError: request to https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/54/54c478209b4a2c964bcf1b2961fe298a0c1e4009 failed, reason: unable to get local issuer certificate
    at ClientRequest. (C:\Users\SIAM3684\AppData\Local\Programs\zaap\resources\app.asar\node_modules\electron-fetch\lib\index.js:1358:14)
    at ClientRequest.emit (events.js:200:13)
    at ClientRequest.EventEmitter.emit (domain.js:471:20)
    at TLSSocket.socketErrorListener (_http_client.js:402:9)
    at TLSSocket.emit (events.js:200:13)
    at TLSSocket.EventEmitter.emit (domain.js:471:20)
    at emitErrorNT (internal/streams/destroy.js:91:8)
    at emitErrorAndCloseNT (internal/streams/destroy.js:59:3)
    at processTicksAndRejections (internal/process/task_queues.js:84:9)
2019-10-09T11:55:01.785Z - info: app.exit: code 0
2019-10-09T11:55:01.821Z - info: app.exit: code 0
2019-10-09T11:55:01.864Z - info: updateQueue: remove and stop all updates on quit

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