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Aucune page qui s'affiche lors du lancement du Dofus avec le Launcher

Par gizmotop 08 Mai 2019 - 20:34:25

Bonjour,

J'ai installé le nouveau laucher, lorsque je clique sur "Jouer", il n'y a aucune page qui apparaît.
J'ai fait "réparer", changé l'architecture, rien ne fonctionne.

Dans le gestionnaire de tâches, il y a 3 Ankama Launcher d'ouvert mais dès que j'en ferme 1, l'Ankama Laucher devient une page noire.

Merci de m'aider à résoudre ce problème.

0 0
Réactions 6

Bonjour,

- Peut tu nous expliquer sur quel type d'environnement tu joues ? (Windows, linux, version,... ?)
- L'ankama launcher est multi-threadé pour pouvoir traiter plusieurs choses en même temps ce qui explique les 3 apparitions dans le gestionnaire des taches.
Pour vérifier qu"un seul Launcher n'est lancé a la fois il te suffit de vérifier dans la barre de notification qu'il n'y a qu'une seule icone Ankama. S'il y en a plusieurs, il est important d'en quitter une. Ce cas n'est cependant pas censé arriver.
- Si tu est sur Linux, penses à bien installer Wine.
- Sinon peux tu nous envoyer tes logs ? (Disponibles dans Options > Onglet Logs > Afficher le répertoir des logs). Tu peux nous coller ici les 500 dernières lignes de logs après avoir essayé de lancer un jeu

Score : 40

Bonjour,

Je suis Windows et j'ai bien un seul launcher qui s'affiche dans la barre de notif.

Je tiens à préciser que je n'arrive également pas à lancer Dofus avec le dofus laucher de base, il y a un message d'erreur.

Concernant les logs de l'Ankama Launcher j'obtiens ça (j'ai désinstaller/réinstaller plusieurs fois auparavant): 

2019-05-13T18:57:00.262Z - info: index: ready - version 2.9.6
2019-05-13T18:57:00.265Z - info: index: open main window
2019-05-13T18:57:00.341Z - info: index: We are currently offline, waiting to be online before running bootstrap...
2019-05-13T18:57:00.399Z - info: connectivity: we are now online
2019-05-13T18:57:02.209Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-05-13T18:57:02.591Z - info: autoLaunch: setting to false
2019-05-13T18:57:02.644Z - error: repository: cannot get server IP Error: getaddrinfo ENOTFOUND ankama.akamaized.net/zaap/cytrus
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2019-05-13T18:57:02.645Z - warn: Failed to load local repository file: Error: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\repositories.json'
2019-05-13T18:57:02.835Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\release.json'
2019-05-13T18:57:02.843Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\settings.json'
2019-05-13T18:57:02.853Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json'
2019-05-13T18:57:02.856Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\settings.json'
2019-05-13T18:57:02.861Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json'
2019-05-13T18:57:02.863Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\settings.json'
2019-05-13T18:57:02.868Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json'
2019-05-13T18:57:02.871Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\settings.json'
2019-05-13T18:57:02.876Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\release.json'
2019-05-13T18:57:02.879Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\settings.json'
2019-05-13T18:57:02.883Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json'
2019-05-13T18:57:02.886Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\settings.json'
2019-05-13T18:57:02.890Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json'
2019-05-13T18:57:02.894Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\settings.json'
2019-05-13T18:57:03.165Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-13T18:57:04.907Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/b6/b6ba7e798ec1d0fbd4bd69278692df49e50a9cec
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/44/44670a49ee840dd9da824fd8365247690a0bf4cc
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/25/25fe678ddca38d94b80c9436440aae4f4f097c71
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/35/35956cac01390ba37fb02312c1569df94ca651e9
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e5/e5fa459a63a926e8ec232d940cf9947c1a32f617
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/3b/3bfe514235ddc2e57b793fe0c94226f5861426a2
2019-05-13T18:57:04.963Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/c3/c3a0bd4b5591d971a1529ebf6d5523f807c18847
2019-05-13T18:57:04.963Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/b6/b6ba7e798ec1d0fbd4bd69278692df49e50a9cec
2019-05-13T18:57:23.820Z - info: service: started server on port 26116
2019-05-13T18:57:23.821Z - info:  
{ domain: null,
  _events:
   { connection: [ [Function: serverImpl], [Function: bound ] ],
     error: [Function] },
  _eventsCount: 2,
  _maxListeners: undefined,
  _connections: 0,
  _handle:
   { reading: false,
     owner: { '$ref': '$' },
     onread: null,
     onconnection: [Function: onconnection] },
  _usingWorkers: false,
  _workers: [],
  _unref: false,
  allowHalfOpen: false,
  pauseOnConnect: false,
  _connectionKey: '4:127.0.0.1:26116' }
2019-05-13T18:57:23.867Z - info: Update alpha access 
{ CGU: '7', CGV: '7' }
2019-05-13T18:57:23.868Z - info: Private release waven main available : false
2019-05-13T18:57:23.883Z - error: haapi error 
{ statusCode: 404,
  message: 'Http request failed',
  body: { status: 404, message: 'Account origin not found' } }
2019-05-13T18:57:56.254Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Local\Ankama\zaap\dofus\.release.infos.json'
2019-05-13T18:57:56.274Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Local\Ankama\zaap\dofus\.release.infos.json'
2019-05-13T18:57:56.275Z - info: release: createUpdate dofus main
2019-05-13T18:58:13.020Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:03:57.804Z - info: connectivity: we are now offline
2019-05-13T19:03:57.805Z - info: updateQueue: we are now offline, checkPauseState
2019-05-13T19:03:57.807Z - info: index: We are offline, pausing watch of repository
2019-05-13T19:04:00.481Z - info: connectivity: we are now online
2019-05-13T19:04:00.481Z - info: updateQueue: we are now online, checkPauseState
2019-05-13T19:04:00.488Z - info: index: We are back online, resuming watch of repository
2019-05-13T19:07:02.497Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:11:02.503Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:21:02.522Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:22:02.528Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:23:02.522Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:29:28.019Z - info: kpi: gameUpdate 
{ funnelStep: 'END',
  sourceVersion: false,
  targetVersion: '5.0_2.51.10.0',
  reason: 'install',
  repositoryServerIP: 'undefined' }
2019-05-13T19:53:31.155Z - info: Release exited 
{ name: 'Dofus',
  release: 'main',
  code: 3221225725,
  pid: 1272,
  instanceId: 1,
  shouldRestart: false }
 

0 0
Score : 1

Je rebondi sur ce problème que je rencontre également sous Linux Mint 19 : Launcher installé sans problème, mise à jour faite mais en cliquant sur jouer, la fenêtre de jeu n'arrive jamais

Les logs ressemblent à ça de mon côté :

2019-05-15T17:25:18.719Z - info: app.exit: code 0
2019-05-15T17:25:23.677Z - info: index: ready - version 2.9.6
2019-05-15T17:25:23.678Z - info: index: open main window
2019-05-15T17:25:23.779Z - info: index: We are currently offline, waiting to be online before running bootstrap...
2019-05-15T17:25:23.821Z - info: connectivity: we are now online
2019-05-15T17:25:24.656Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-05-15T17:25:24.800Z - info: autoLaunch: setting to false
2019-05-15T17:25:25.094Z - info: Update alpha access
{ CGU: '7', CGV: '7', ZAAP_BETA: '1530482400' }
2019-05-15T17:25:25.094Z - info: Private release waven main available : false
2019-05-15T17:25:25.101Z - info: service: started server on port 26116
2019-05-15T17:25:25.101Z - info:  
{ domain: null,
  _events:
   { connection: [ [Function: serverImpl], [Function: bound ] ],
     error: [Function] },
  _eventsCount: 2,
  _maxListeners: undefined,
  _connections: 0,
  _handle:
   { reading: false,
     owner: { '$ref': '$' },
     onread: null,
     onconnection: [Function: onconnection] },
  _usingWorkers: false,
  _workers: [],
  _unref: false,
  allowHalfOpen: false,
  pauseOnConnect: false,
  _connectionKey: '4:127.0.0.1:26116' }
2019-05-15T17:25:25.102Z - error: repository: cannot get server IP Error: getaddrinfo ENOTFOUND ankama.akamaized.net/zaap/cytrus
    at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2019-05-15T17:25:26.143Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-15T17:25:27.492Z - info: Spawn zaap-start
2019-05-15T17:25:28.135Z - info: Release exited
{ name: 'Dofus',
  release: 'main',
  code: 2,
  pid: 7340,
  instanceId: 1,
  shouldRestart: false }

0 0
Score : 1

Bonjour,

j'ai également ce problème depuis hier, je lance le launcher, je clique sur Jouer, rien ne se passe, tenté de désinstallé/réinstaller/vider les caches etc... Je suis sur Mac

quand je clique :

2019-05-18T13:10:32.954Z - info: Update alpha access 
{ CGU: '7', CGV: '3' }
2019-05-18T13:10:32.955Z - info: Private release waven main available : false
2019-05-18T13:10:32.982Z - info: service: started server on port 26116
2019-05-18T13:10:32.983Z - info:  
{ domain: null,
  _events:
   { connection: [ [Function: serverImpl], [Function: bound ] ],
     error: [Function] },
  _eventsCount: 2,
  _maxListeners: undefined,
  _connections: 0,
  _handle:
   { reading: false,
     owner: { '$ref': '$' },
     onread: null,
     onconnection: [Function: onconnection] },
  _usingWorkers: false,
  _workers: [],
  _unref: false,
  allowHalfOpen: false,
  pauseOnConnect: false,
  _connectionKey: '4:127.0.0.1:26116' }
2019-05-18T13:10:33.452Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-18T13:10:42.576Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:10:56.542Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:11:03.854Z - error: releaseIpcManager: cannot get folder size Error: ENOENT: no such file or directory, scandir '/Applications/zaap/dofus'
2019-05-18T13:11:14.539Z - error: releaseIpcManager: cannot get folder size Error: ENOENT: no such file or directory, scandir '/Applications/zaap/dofus'
2019-05-18T13:12:14.671Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:08.348Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.108Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.235Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.386Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.547Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.685Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.821Z - error: release: TypeError: _.compile is not a function
    at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
    at process._tickCallback (internal/process/next_tick.js:68:7)
 

0 0
Score : 1

Même probleme !!! une solution svp !!!!!! sad(((

0 0

Bonjour,

Est-ce que tu peux nous fournir tes 500 dernières lignes de logs ça peut nous aider. On continue d'investiguer ce problème mais c'est encore un mystère, chacun d'entre vous à un problème différent on dirait.

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