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Trackers Ankama
Aucune page qui s'affiche lors du lancement du Dofus avec le Launcher
Par gizmotop#1692 08 Mai 2019 - 20:34:25Bonjour,
J'ai installé le nouveau laucher, lorsque je clique sur "Jouer", il n'y a aucune page qui apparaît.
J'ai fait "réparer", changé l'architecture, rien ne fonctionne.
Dans le gestionnaire de tâches, il y a 3 Ankama Launcher d'ouvert mais dès que j'en ferme 1, l'Ankama Laucher devient une page noire.
Merci de m'aider à résoudre ce problème.
J'ai installé le nouveau laucher, lorsque je clique sur "Jouer", il n'y a aucune page qui apparaît.
J'ai fait "réparer", changé l'architecture, rien ne fonctionne.
Dans le gestionnaire de tâches, il y a 3 Ankama Launcher d'ouvert mais dès que j'en ferme 1, l'Ankama Laucher devient une page noire.
Merci de m'aider à résoudre ce problème.
Réagir à ce sujet
- Peut tu nous expliquer sur quel type d'environnement tu joues ? (Windows, linux, version,... ?)
- L'ankama launcher est multi-threadé pour pouvoir traiter plusieurs choses en même temps ce qui explique les 3 apparitions dans le gestionnaire des taches.
Pour vérifier qu"un seul Launcher n'est lancé a la fois il te suffit de vérifier dans la barre de notification qu'il n'y a qu'une seule icone Ankama. S'il y en a plusieurs, il est important d'en quitter une. Ce cas n'est cependant pas censé arriver.
- Si tu est sur Linux, penses à bien installer Wine.
- Sinon peux tu nous envoyer tes logs ? (Disponibles dans Options > Onglet Logs > Afficher le répertoir des logs). Tu peux nous coller ici les 500 dernières lignes de logs après avoir essayé de lancer un jeu
Je suis Windows et j'ai bien un seul launcher qui s'affiche dans la barre de notif.
Je tiens à préciser que je n'arrive également pas à lancer Dofus avec le dofus laucher de base, il y a un message d'erreur.
Concernant les logs de l'Ankama Launcher j'obtiens ça (j'ai désinstaller/réinstaller plusieurs fois auparavant):
2019-05-13T18:57:00.262Z - info: index: ready - version 2.9.6
2019-05-13T18:57:00.265Z - info: index: open main window
2019-05-13T18:57:00.341Z - info: index: We are currently offline, waiting to be online before running bootstrap...
2019-05-13T18:57:00.399Z - info: connectivity: we are now online
2019-05-13T18:57:02.209Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-05-13T18:57:02.591Z - info: autoLaunch: setting to false
2019-05-13T18:57:02.644Z - error: repository: cannot get server IP Error: getaddrinfo ENOTFOUND ankama.akamaized.net/zaap/cytrus
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2019-05-13T18:57:02.645Z - warn: Failed to load local repository file: Error: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\repositories.json'
2019-05-13T18:57:02.835Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\release.json'
2019-05-13T18:57:02.843Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\1.29\settings.json'
2019-05-13T18:57:02.853Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\release.json'
2019-05-13T18:57:02.856Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\beta\settings.json'
2019-05-13T18:57:02.861Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\release.json'
2019-05-13T18:57:02.863Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\dofus\main\settings.json'
2019-05-13T18:57:02.868Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\release.json'
2019-05-13T18:57:02.871Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\beta\settings.json'
2019-05-13T18:57:02.876Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\release.json'
2019-05-13T18:57:02.879Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\wakfu\main\settings.json'
2019-05-13T18:57:02.883Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\release.json'
2019-05-13T18:57:02.886Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\krosmaga\main\settings.json'
2019-05-13T18:57:02.890Z - warn: Failed to load release file C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\release.json'
2019-05-13T18:57:02.894Z - warn: Failed to read settings file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Roaming\zaap\repositories\ankama_prod\waven\main\settings.json'
2019-05-13T18:57:03.165Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-13T18:57:04.907Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/b6/b6ba7e798ec1d0fbd4bd69278692df49e50a9cec
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/44/44670a49ee840dd9da824fd8365247690a0bf4cc
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/25/25fe678ddca38d94b80c9436440aae4f4f097c71
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/dofus/hashes/35/35956cac01390ba37fb02312c1569df94ca651e9
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/e5/e5fa459a63a926e8ec232d940cf9947c1a32f617
2019-05-13T18:57:04.962Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/wakfu/hashes/3b/3bfe514235ddc2e57b793fe0c94226f5861426a2
2019-05-13T18:57:04.963Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/krosmaga/hashes/c3/c3a0bd4b5591d971a1529ebf6d5523f807c18847
2019-05-13T18:57:04.963Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/waven/hashes/b6/b6ba7e798ec1d0fbd4bd69278692df49e50a9cec
2019-05-13T18:57:23.820Z - info: service: started server on port 26116
2019-05-13T18:57:23.821Z - info:
{ domain: null,
_events:
{ connection: [ [Function: serverImpl], [Function: bound ] ],
error: [Function] },
_eventsCount: 2,
_maxListeners: undefined,
_connections: 0,
_handle:
{ reading: false,
owner: { '$ref': '$' },
onread: null,
onconnection: [Function: onconnection] },
_usingWorkers: false,
_workers: [],
_unref: false,
allowHalfOpen: false,
pauseOnConnect: false,
_connectionKey: '4:127.0.0.1:26116' }
2019-05-13T18:57:23.867Z - info: Update alpha access
{ CGU: '7', CGV: '7' }
2019-05-13T18:57:23.868Z - info: Private release waven main available : false
2019-05-13T18:57:23.883Z - error: haapi error
{ statusCode: 404,
message: 'Http request failed',
body: { status: 404, message: 'Account origin not found' } }
2019-05-13T18:57:56.254Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Local\Ankama\zaap\dofus\.release.infos.json'
2019-05-13T18:57:56.274Z - warn: Failed to load/parse release info file: ENOENT: no such file or directory, open 'C:\Users\trebo\AppData\Local\Ankama\zaap\dofus\.release.infos.json'
2019-05-13T18:57:56.275Z - info: release: createUpdate dofus main
2019-05-13T18:58:13.020Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:03:57.804Z - info: connectivity: we are now offline
2019-05-13T19:03:57.805Z - info: updateQueue: we are now offline, checkPauseState
2019-05-13T19:03:57.807Z - info: index: We are offline, pausing watch of repository
2019-05-13T19:04:00.481Z - info: connectivity: we are now online
2019-05-13T19:04:00.481Z - info: updateQueue: we are now online, checkPauseState
2019-05-13T19:04:00.488Z - info: index: We are back online, resuming watch of repository
2019-05-13T19:07:02.497Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:11:02.503Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:21:02.522Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:22:02.528Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:23:02.522Z - info: repository: network timeout at https://ankama.akamaized.net/zaap/cytrus/cytrus.json
2019-05-13T19:29:28.019Z - info: kpi: gameUpdate
{ funnelStep: 'END',
sourceVersion: false,
targetVersion: '5.0_2.51.10.0',
reason: 'install',
repositoryServerIP: 'undefined' }
2019-05-13T19:53:31.155Z - info: Release exited
{ name: 'Dofus',
release: 'main',
code: 3221225725,
pid: 1272,
instanceId: 1,
shouldRestart: false }
Les logs ressemblent à ça de mon côté :
2019-05-15T17:25:18.719Z - info: app.exit: code 0
2019-05-15T17:25:23.677Z - info: index: ready - version 2.9.6
2019-05-15T17:25:23.678Z - info: index: open main window
2019-05-15T17:25:23.779Z - info: index: We are currently offline, waiting to be online before running bootstrap...
2019-05-15T17:25:23.821Z - info: connectivity: we are now online
2019-05-15T17:25:24.656Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-05-15T17:25:24.800Z - info: autoLaunch: setting to false
2019-05-15T17:25:25.094Z - info: Update alpha access
{ CGU: '7', CGV: '7', ZAAP_BETA: '1530482400' }
2019-05-15T17:25:25.094Z - info: Private release waven main available : false
2019-05-15T17:25:25.101Z - info: service: started server on port 26116
2019-05-15T17:25:25.101Z - info:
{ domain: null,
_events:
{ connection: [ [Function: serverImpl], [Function: bound ] ],
error: [Function] },
_eventsCount: 2,
_maxListeners: undefined,
_connections: 0,
_handle:
{ reading: false,
owner: { '$ref': '$' },
onread: null,
onconnection: [Function: onconnection] },
_usingWorkers: false,
_workers: [],
_unref: false,
allowHalfOpen: false,
pauseOnConnect: false,
_connectionKey: '4:127.0.0.1:26116' }
2019-05-15T17:25:25.102Z - error: repository: cannot get server IP Error: getaddrinfo ENOTFOUND ankama.akamaized.net/zaap/cytrus
at GetAddrInfoReqWrap.onlookup [as oncomplete] (dns.js:50:26)
2019-05-15T17:25:26.143Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-15T17:25:27.492Z - info: Spawn zaap-start
2019-05-15T17:25:28.135Z - info: Release exited
{ name: 'Dofus',
release: 'main',
code: 2,
pid: 7340,
instanceId: 1,
shouldRestart: false }
j'ai également ce problème depuis hier, je lance le launcher, je clique sur Jouer, rien ne se passe, tenté de désinstallé/réinstaller/vider les caches etc... Je suis sur Mac
quand je clique :
2019-05-18T13:10:32.954Z - info: Update alpha access
{ CGU: '7', CGV: '3' }
2019-05-18T13:10:32.955Z - info: Private release waven main available : false
2019-05-18T13:10:32.982Z - info: service: started server on port 26116
2019-05-18T13:10:32.983Z - info:
{ domain: null,
_events:
{ connection: [ [Function: serverImpl], [Function: bound ] ],
error: [Function] },
_eventsCount: 2,
_maxListeners: undefined,
_connections: 0,
_handle:
{ reading: false,
owner: { '$ref': '$' },
onread: null,
onconnection: [Function: onconnection] },
_usingWorkers: false,
_workers: [],
_unref: false,
allowHalfOpen: false,
pauseOnConnect: false,
_connectionKey: '4:127.0.0.1:26116' }
2019-05-18T13:10:33.452Z - info: updateQueue: autoUpdate hasCheckedChanged, checkPauseState
2019-05-18T13:10:42.576Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:10:56.542Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:11:03.854Z - error: releaseIpcManager: cannot get folder size Error: ENOENT: no such file or directory, scandir '/Applications/zaap/dofus'
2019-05-18T13:11:14.539Z - error: releaseIpcManager: cannot get folder size Error: ENOENT: no such file or directory, scandir '/Applications/zaap/dofus'
2019-05-18T13:12:14.671Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:08.348Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.108Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.235Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.386Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.547Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.685Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
2019-05-18T13:15:09.821Z - error: release: TypeError: _.compile is not a function
at env (/Volumes/Ankama Launcher 2.9.6/Ankama Launcher.app/Contents/Resources/app.asar/webpack:/src/main/games/release.js:1036:13)
at process._tickCallback (internal/process/next_tick.js:68:7)
Est-ce que tu peux nous fournir tes 500 dernières lignes de logs ça peut nous aider. On continue d'investiguer ce problème mais c'est encore un mystère, chacun d'entre vous à un problème différent on dirait.