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Ankama Launcher stayed black

By melf-black - MONSTER - October 12, 2019, 20:23:44

I installed the ankama launcher a week ago, 4 days ago the ankama launcher stayed black.
I reinstalled the launcher serveral times include deleting the cache directory's without any result.
https://ankama.zendesk.com/attachments/token/y0XI0L0Fwf2ZGHibRugWJ5N8H/?name=Ankama+Launcher.jpg

The strangest thing of all is that the button behind de black screen still exists, for example i click on the right top i can minimize, maximize en close the window

Any of you have some suggestions? 

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Score : 1

I hope someone fix this, one of my friends has the same problem

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I got the same problem. I played without problem yesterday and today I got black screen when I launch the amakna launcher. sad

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Buenas tardes señores de ankama un cordial saludo tengo inquietud  la falla aún persiste y ningún de la solución con red funciona la falla pasa es con windows  7 ultimate 
con Windows  10 no falla y con windows 7 Star no falla por favor den respuesta porque hasta el 29 de este mes se podrá usar el launcher viejo y preocupa  a la comunidad de jugadores 

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Ooh i didn't knew that the problem is on Windows 7 Ultimate (which i have indeed)
I sended several messages to ankama and this is their response:
"We understand your frustration regarding this issue.
However, as we have stated in our previous response, If the issue still persists, we need you to report at the forum"


So i think they haven't got the idea that they need to fix something..
 

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Have you managed to sort this problem? Im having issues aswell were it worked before but now its a black screen
 

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I've got a white screen probleme idk what's the issue

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i keep having a black screen i have windows 8 does someone maybe know how to fix it?

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