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Launcher Crashes as soon as I log in

By Krouz - MONSTER - October 05, 2019, 03:35:56

Hi, I just downloaded the Ankama Launcher, and I am able to log in, but immediately after I do, the launcher crashes.
Help would be appreciated as I have tried closing the launcher and ensuring it's closed and reinstalling the launcher several times.
Thank you!
 

2019-10-05T01:26:32.616Z - info: App ready - version 2.10.12
2019-10-05T01:26:32.632Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:33.024Z - info: Main window opened
2019-10-05T01:26:33.221Z - info: connectivity: navigator-online-changed true
2019-10-05T01:26:33.247Z - info: connectivity: we are now online
2019-10-05T01:26:33.845Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:33.855Z - info: autoLaunch: setting to false
2019-10-05T01:26:40.759Z - info: service: started server on port 26116
2019-10-05T01:26:40.919Z - info: Geting avatar at  https://avatar.ankama.com/users/23018321.png
2019-10-05T01:26:41.082Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.086Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.087Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.108Z - error: Sending error data to sentry, event id: 655ae16ef70e489a9e7a740ce29f6f19
2019-10-05T01:26:41.110Z - error: Sending error data to sentry, event id: 954cf387da65457ba7391b569659569c
2019-10-05T01:26:41.111Z - error: Sending error data to sentry, event id: ea3940d5ffd94dbf808e2508850e45a9
2019-10-05T01:26:41.113Z - error: Sending error data to sentry, event id: ed6e3429e1de491ca49667762056b345
2019-10-05T01:26:41.133Z - warn: kpi: Unable to get DirectX Version Error: ENOENT: no such file or directory, open 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:26:41.133Z - warn: kpi: unable to unlink ./dxdiag_output.txt Error: ENOENT: no such file or directory, unlink 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:26:41.241Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.242Z - info: app.exit: code 1
2019-10-05T01:26:41.260Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:26:41.266Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.267Z - info: app.exit: code 1
2019-10-05T01:26:41.268Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.268Z - info: app.exit: code 1
2019-10-05T01:26:44.754Z - info: App ready - version 2.10.12
2019-10-05T01:26:44.771Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:45.183Z - info: Main window opened
2019-10-05T01:26:45.379Z - info: connectivity: navigator-online-changed true
2019-10-05T01:26:45.405Z - info: connectivity: we are now online
2019-10-05T01:26:46.004Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:46.010Z - info: autoLaunch: setting to false
2019-10-05T01:28:21.095Z - info: app.exit: code 0
2019-10-05T01:28:21.129Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:29:50.901Z - info: App ready - version 2.10.12
2019-10-05T01:29:50.924Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:29:51.350Z - info: Main window opened
2019-10-05T01:29:51.670Z - info: connectivity: navigator-online-changed true
2019-10-05T01:29:51.702Z - info: connectivity: we are now online
2019-10-05T01:29:52.532Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:29:52.539Z - info: autoLaunch: setting to false
2019-10-05T01:29:58.498Z - info: service: started server on port 26116
2019-10-05T01:29:58.976Z - info: Geting avatar at  https://avatar.ankama.com/users/23018321.png
2019-10-05T01:29:59.122Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.125Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.126Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.143Z - error: Sending error data to sentry, event id: 6d70acf7d8904b77ba7a65d0b98195f7
2019-10-05T01:29:59.146Z - error: Sending error data to sentry, event id: 08b59830ecc648b2bddfad9c4e79c823
2019-10-05T01:29:59.147Z - error: Sending error data to sentry, event id: 02c9a207bb1549ee8ffcdf574e3587d6
2019-10-05T01:29:59.148Z - error: Sending error data to sentry, event id: 893518a954a74f0fb89cf1c3a579ca79
2019-10-05T01:29:59.154Z - warn: kpi: Unable to get DirectX Version Error: ENOENT: no such file or directory, open 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:29:59.154Z - warn: kpi: unable to unlink ./dxdiag_output.txt Error: ENOENT: no such file or directory, unlink 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:29:59.271Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.272Z - info: app.exit: code 1
2019-10-05T01:29:59.282Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:29:59.285Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.285Z - info: app.exit: code 1
2019-10-05T01:29:59.286Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.286Z - info: app.exit: code 1

This error I get each time.

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Score : 17

I have the same issue, does anyone know how to fix it?

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Score : 1

I have the same issue, I'm worried because I'm only able to login with the old launcher and It won't work after November 5. Can someone fix this, please?

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