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Launcher Crashes as soon as I log in

By Krouz - MONSTER - October 05, 2019, 03:35:56

Hi, I just downloaded the Ankama Launcher, and I am able to log in, but immediately after I do, the launcher crashes.
Help would be appreciated as I have tried closing the launcher and ensuring it's closed and reinstalling the launcher several times.
Thank you!
 

2019-10-05T01:26:32.616Z - info: App ready - version 2.10.12
2019-10-05T01:26:32.632Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:33.024Z - info: Main window opened
2019-10-05T01:26:33.221Z - info: connectivity: navigator-online-changed true
2019-10-05T01:26:33.247Z - info: connectivity: we are now online
2019-10-05T01:26:33.845Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:33.855Z - info: autoLaunch: setting to false
2019-10-05T01:26:40.759Z - info: service: started server on port 26116
2019-10-05T01:26:40.919Z - info: Geting avatar at  https://avatar.ankama.com/users/23018321.png
2019-10-05T01:26:41.082Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.086Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.087Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:26:41.108Z - error: Sending error data to sentry, event id: 655ae16ef70e489a9e7a740ce29f6f19
2019-10-05T01:26:41.110Z - error: Sending error data to sentry, event id: 954cf387da65457ba7391b569659569c
2019-10-05T01:26:41.111Z - error: Sending error data to sentry, event id: ea3940d5ffd94dbf808e2508850e45a9
2019-10-05T01:26:41.113Z - error: Sending error data to sentry, event id: ed6e3429e1de491ca49667762056b345
2019-10-05T01:26:41.133Z - warn: kpi: Unable to get DirectX Version Error: ENOENT: no such file or directory, open 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:26:41.133Z - warn: kpi: unable to unlink ./dxdiag_output.txt Error: ENOENT: no such file or directory, unlink 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:26:41.241Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.242Z - info: app.exit: code 1
2019-10-05T01:26:41.260Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:26:41.266Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.267Z - info: app.exit: code 1
2019-10-05T01:26:41.268Z - error: Exiting application because a fatal error has occured
2019-10-05T01:26:41.268Z - info: app.exit: code 1
2019-10-05T01:26:44.754Z - info: App ready - version 2.10.12
2019-10-05T01:26:44.771Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:45.183Z - info: Main window opened
2019-10-05T01:26:45.379Z - info: connectivity: navigator-online-changed true
2019-10-05T01:26:45.405Z - info: connectivity: we are now online
2019-10-05T01:26:46.004Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:26:46.010Z - info: autoLaunch: setting to false
2019-10-05T01:28:21.095Z - info: app.exit: code 0
2019-10-05T01:28:21.129Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:29:50.901Z - info: App ready - version 2.10.12
2019-10-05T01:29:50.924Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:29:51.350Z - info: Main window opened
2019-10-05T01:29:51.670Z - info: connectivity: navigator-online-changed true
2019-10-05T01:29:51.702Z - info: connectivity: we are now online
2019-10-05T01:29:52.532Z - info: autoUpdater: feed url set to: https://ankama.akamaized.net/zaap/installers/production
2019-10-05T01:29:52.539Z - info: autoLaunch: setting to false
2019-10-05T01:29:58.498Z - info: service: started server on port 26116
2019-10-05T01:29:58.976Z - info: Geting avatar at  https://avatar.ankama.com/users/23018321.png
2019-10-05T01:29:59.122Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.125Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.126Z - error: A fatal error occured (uncaught exception) Error: spawn powershell.exe ENOENT
    at Process.ChildProcess._handle.onexit (internal/child_process.js:229:19)
    at onErrorNT (internal/child_process.js:406:16)
    at process._tickCallback (internal/process/next_tick.js:63:19)
2019-10-05T01:29:59.143Z - error: Sending error data to sentry, event id: 6d70acf7d8904b77ba7a65d0b98195f7
2019-10-05T01:29:59.146Z - error: Sending error data to sentry, event id: 08b59830ecc648b2bddfad9c4e79c823
2019-10-05T01:29:59.147Z - error: Sending error data to sentry, event id: 02c9a207bb1549ee8ffcdf574e3587d6
2019-10-05T01:29:59.148Z - error: Sending error data to sentry, event id: 893518a954a74f0fb89cf1c3a579ca79
2019-10-05T01:29:59.154Z - warn: kpi: Unable to get DirectX Version Error: ENOENT: no such file or directory, open 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:29:59.154Z - warn: kpi: unable to unlink ./dxdiag_output.txt Error: ENOENT: no such file or directory, unlink 'C:\Users\Danny\AppData\Local\Programs\zaap\dxdiag_output.txt'
2019-10-05T01:29:59.271Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.272Z - info: app.exit: code 1
2019-10-05T01:29:59.282Z - info: updateQueue: remove and stop all updates on quit
2019-10-05T01:29:59.285Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.285Z - info: app.exit: code 1
2019-10-05T01:29:59.286Z - error: Exiting application because a fatal error has occured
2019-10-05T01:29:59.286Z - info: app.exit: code 1

This error I get each time.

2 0
Reactions 3
Score : 17

I have the same issue, does anyone know how to fix it?

1 0
Score : 1

I have the same issue, I'm worried because I'm only able to login with the old launcher and It won't work after November 5. Can someone fix this, please?

0 0
Score : 1

I don’t know if it will work for you or not. Launch it as an admin and see if you still have this problem. You can also try other remedies from this article which I found online.

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